About Your Local BMW Retailer | Stratstone Harrogate

0142 320 5169

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

220 ratings and 127 comments received in the last 90 days.

15 June 2025

Louis spent time explaining everything and made it a pleasurable experience.

03 June 2025

The salesperson (Tristan) was very knowledgeable and kept me updated throughout. He always returned my emails and calls.

03 June 2025

Exceptionally helpful and everything was made promptly

01 June 2025

Spot on.

28 May 2025

Tristan was very professional and helpful at every stage.

27 May 2025

Big shout out to Shak. Seamless process from start to finish.

20 May 2025

Shak Mia the salesman was friendly, professional and helpful. We achieved a deal I was happy with.

08 May 2025

Kept informed at all stages of the ordering and delivery process. Very thorough handover process. All aspects of the car and its system explained clearly.

08 May 2025

Very professional and thorough. Made the process straightforward and trouble free Tristan was knowledgable and thorough and made a big effort to make this a memorable and stress free new car experience.

05 May 2025

Quick and easy

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01 May 2025

Tristan Forbes provided a brilliant service from initial enquiry to handover of my new vehicle. Excellent communication throughout and a very professional approach with solid product knowledge.

30 April 2025

The sales Person was great and very helpful and was in no rush to get us out of the showroom

29 April 2025

See above

27 April 2025

Professional and friendly staff made the process run smoothly.

19 April 2025

Very friendly reception staff

14 April 2025

Shak Miah was very helpful and dealt with everything very professionally

10 April 2025

All staff very friendly. Always offered drinks etc

08 April 2025

Service on the day was very good and accommodating as I had to change the day and had to be flexible around work meetings

03 April 2025

Felt like very personal honest service

03 April 2025

All the people I dealt with went out of their way to give the help and information I needed.

01 April 2025

The car has to be delivered from another dealership, arriving a day later than expected, however Hayden kept me in the loop throughout. Despite being short staffed the car was spotless & the handover detailed & unrushed

30 March 2025

Couldn't do enough for me, very attentive

30 March 2025

Everything went as expected. I was kept up to date throughout the process and everybody I met was very helpful

28 March 2025

Everything was as I hoped it would be

27 March 2025

Easy to deal with. Clear and concise information.

26 March 2025

All went well but the day before pick up I discovered that my registration was different from the one I had been told, and had to quickly re-do my insurance. Surprised that it was me that picked this up, and being told this does happen..

14 June 2025

Very friendly staff and very professional service.

14 June 2025

Always the best service from Harrogate

13 June 2025

Great customer service and updates with vehicle

12 June 2025

The service was good from start to finish and the service department got my car in and sorted.

08 June 2025

David at service deserves an extra star.

08 June 2025

See comments above.

08 June 2025

Jay was both efficient and friendly, and the driver's area was vacuumed as requested. (The full coffee cup left in the car, presumably by a mechanic, was noticed by me before driving off.)

07 June 2025

Hassle free and car was cleaner and ran better after attention.

07 June 2025

good service

07 June 2025

My job was completed in the time stated

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05 June 2025

Almost full stars, apart from inability to valet the car within the allotted time slot for the service (reason provided - the 3rd party valetting team were late arriving at the dealership)

04 June 2025

Recall job was completed. I was kept informed about the progress of the job. Car health check was also completed.

03 June 2025

Good service and excellent staff

03 June 2025

Pleased with the service and the car was ready when you said it would be .

02 June 2025

Ease of booking, great reception, trustable advice, good workmanship, car returned clean.

31 May 2025

David on service reception was extremely helpful

31 May 2025

Excellent

30 May 2025

All good - hard to connect to garage by phone

29 May 2025

As above, it was very professional and I was regularly updated. It felt like a personalised service rather than a process. Everything went smoothly.

29 May 2025

Very satisfied - everything went smoothly. Although the BMW app is not working properly and not reflecting the inspection outcome. I've been told to raise this issue with BMW IT department.

26 May 2025

Very helpful, informative, polite & friendly

25 May 2025

Good communication, but hampered by the lack of transparency around servicing.

25 May 2025

Easyandgood

24 May 2025

So helpful

24 May 2025

The work was carried out on time and efficiently. Natasha was guiding me through the process very well and kept me promptly informed.

23 May 2025

First class customer experience

23 May 2025

Prefer more updates on time to collect I had to call.you n ask.

21 May 2025

David was very helpful, great communication, a credit to Stratstone.

21 May 2025

From start to finish everything was fantastic. Looked after me and treat me with respect. Cannot be happier

21 May 2025

No issues

21 May 2025

They found the issue with my vehicle after another dealer couldn't (despite my car going in on 2 seperate occasions), provided me with a better courtesy car, constant updates, all with the best attitude and professionalism. Hats off to the staff!

21 May 2025

The level of customer service was excemplary.

20 May 2025

status of vehicle was outlined in a professional manner

20 May 2025

As with previous and the car was returned clean and tidy

20 May 2025

David made the experience

18 May 2025

All taken care of in a friendly manner with helpful and pleasant staff

18 May 2025

David was excellent in the way he handled the appointment ..

18 May 2025

A welcoming and engaged servicing rep who has a good knowledge of the vehicles and possible problems. A great ambassador for BMW and the garage.

17 May 2025

Informative and thorough

17 May 2025

All Good

17 May 2025

Jay was more than efficient and helpful he went that extra mile to assist me with my issue and also handled everything perfectly!

15 May 2025

Nice smooth operation from dropping off to collection

14 May 2025

David who looked after me, provided a first class service, excellent communication and very clear about the process for my vehicle throughout.

13 May 2025

Work done with check list on time

13 May 2025

Again extremely good and courteous service from everyone involved

11 May 2025

Everything satisfactory.

10 May 2025

The current service team are very good.

04 May 2025

Great service. Jay was very friendly, respectful and helpful.

03 May 2025

see above comments

30 April 2025

Comfortable with treatment.

29 April 2025

The staff is very competent, friendly and efficient. Natasha and Jay are excellent customer service professionals.

29 April 2025

Thought the service guy, Chris??, was excellent

28 April 2025

Always kept up to date with progress.

28 April 2025

This is my second service and both went smoothly with no issues to report.

28 April 2025

They let us know how it's going

28 April 2025

Very efficient

27 April 2025

All sorted

26 April 2025

Excellent customer service from Lydia.

25 April 2025

good service this time when vehicle went for service and recall

25 April 2025

Personable and helpful people

25 April 2025

David was very efficient and explained all details in detail and with knowledge. He was friendly and answered all my additional questions carefully so that I could understand.

23 April 2025

The staff were excellent. This was my first visit and early morning but every single member of staff I met were friendly and greeted me.

23 April 2025

It was easy to arrange the service. I got regular updates before and during it, including the technician's name (Stuart) and a very comprehensive video showing the work done. The service adviser on the day (David) was friendly, polite and thorough.

22 April 2025

Simple work with no problems .

22 April 2025

David on Reception was extremely helpful and polite.

19 April 2025

Natasha and the team were great they looked after us very well, our car was kept a bit longer than planned, but we're glad the work was completed. I like bringing my car over to Harrogate Stratstone as we're always looked after.

16 April 2025

Lydia was very kind and friendly. She explained things well and was easy to get in contact with. I appreciated that at the end of the appointment she provided me with her personal email incase I had any future problems

16 April 2025

We were very well looked after

15 April 2025

Very efficient and friendly

14 April 2025

Friendly helpful messages and phone calls.

12 April 2025

The customer service on collection was personal followed up by telephone call to check everything ok with car. Also complimentary car wash & valet.

11 April 2025

Usually five star but the free valet after service left us having to reclean the mirrors and windows. Guess they were on a tight schedule.

10 April 2025

Very satisfied and problem free

10 April 2025

Jay at Harrogate was polite, friendly and most helpful

10 April 2025

Happy with everything.

09 April 2025

Excellent in all aspects from reception to engineer/technician.

09 April 2025

I was kept up to date throughout the day with estimation of finishing time which was useful as I could time my day around it.

09 April 2025

Quick, clear

09 April 2025

efficient service

08 April 2025

Just Janet

08 April 2025

As above

07 April 2025

Prompt and comprehensive information given

05 April 2025

Lydia was very helpful and understanding of my frustrations with having issues on a new vehicle. Kept me informed and worked hard to have the situation resolved quickly despite manpower shortages.

05 April 2025

As above

04 April 2025

Parts on back order.

03 April 2025

Work completed on time and effectively.

02 April 2025

My service was dealt with through Natasha Phillips. She called me a couple of days before to remind me of the booking, which was very helpful and kept me informed of progress. The video report was helpful and the annoying rattle was fixed.

02 April 2025

Updates via text and email

31 March 2025

A clean well run showroom, instant acknowledgment on arrival and directed to appropriate area.

31 March 2025

Great service and a team I can trust.

30 March 2025

Did the job with a very pleasant relationship

29 March 2025

Completed on time.

29 March 2025

Good service

29 March 2025

Been buying and servicing our cars there for many years and they always go out of their way to make us feel welcome. Special shout to Jeremey, but an even bigger shout out to Lydia on service who really does go the extra mile to make you feel welcome

29 March 2025

Staff polite. Kept you up to date with what was going on.

28 March 2025

Thank you Jay on service notifying me thru out my service, also a massive thank you to Jack the technician for carrying out the work, with a very good VHC video.

27 March 2025

Service staff was very helpful Tasha was very clear with everything that was happening and kept me informed of progress throughout the day until my car was ready for collection Great service

27 March 2025

Very swift and thorough.

27 March 2025

Natasha kept me fully informed regarding progress of the 2 visits I have had in the last 7 days. Top marks to her on that score.

26 March 2025

Lydia was brilliant. Thank you for going the extra mile to make sure I had a courtesy car for the weekend. Much appreciated.

26 March 2025

Would have been better if I didn't have to wait a week for parts, but I appreciate this was outside the dealership's control.

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